We will provide prompt responses to requests (within a few hours for emergencies, 1-2 business days for Monthly/Quarterly plans, and 2-3 business days for Pay As You Go plans) and provide estimates on completion times. Completion times may vary based on the type of request. Some may be turned around in a few hours and others may take longer. We will walk you through what needs to be done to complete a request and keep you posted.

For Monthly and Quarterly plans, clients may add additional hours by opting for one of our Pay As You Go plans. We will provide updates on number of hours remaining and give ample notice if we think you’ll need additional hours. For Pay As You Go plans, you can simply pay for another Pay As You Go plan if you need additional hours.

For Monthly plans, we allow you to roll over up to 5 hours per month. At the end of each month, the Project Manager will update you on any rollover hours and give you the balance of next month’s hours.
We do not allow for rollovers under the other plans.

Simply let your Project Manager know that you’d like to switch your plan and we’ll make it happen.

We recommend any single request that requires more than 40 hours of work to be scoped as a separate project. This way, we can dedicate a project team that can design, develop, test, and deploys the request in a more streamlined manner. Depending on the request, we will recommend this course of action if it will result in a more effective process and outcome.